Once you have made a booking on a Three Treasures tour or trip and your booking is confirmed you will be required to make a deposit payment to Three Treasures within 5 days of making your booking. Deposit amounts are listed on your tour’s web page or your personalized itinerary. Failure to pay the booking fee will mean your place will be available to other potential customers.
The remaining balance of your payment for the trip is due in cash on the day of your tour. We accept USD of all denominations in reasonable condition. Payment by credit card on site is not possible.
Booking made less than 72 hours before the tour start time will require full payment.
Each Three Treasures activity includes different services in terms of included activities, meals and transport. These details are included on the tours web page or your personalized itinerary. Three Treasures reserves the right to change inclusions as listed due to operational or other factors.
Cancellation By You
Should you (the client) choose to cancel a booking, Three Treasures must be notified in writing or by email at [email protected]
The following cancellation fees apply for our day tours:
- more than 14 days before departure, full refund of deposit
- 7-13 days before departure, loss of 50% of deposit.
- less than 7 days before the tour starts, loss of all payments made.
- for small-group tours, turning up late to the starting point of the tour for whatever reason is considered a late cancellation and will result in a loss of all payments made. Private tour guests may take their time.
- no refund will be made should you voluntarily leave a tour early for any reason including not being of adequate ability to ride a bicycle at a sufficient level to do the tour.
- note, in some cases the deposit may equal the full value of the tour
The following cancellation fees apply for any extra bookings such as hotels, balloons, and transport bookings (excluding flights):
– more than 60 days before departure, loss of 50% of booking cost
– 59 days or less before departure, no refund.
Cancellation By Three Treasures
In the event that Three Treasures cancel a trip, notification will be given no less than 7 days before the departure date of the trip. Three Treasures will return all money paid for the trip cost. Three Treasures are not liable for any other money paid, including flight ticket purchases. Please note this excludes cancellations due to conditions outside Three Treasures control such as war, natural disaster, political instability, etc. In such an event no money will be returned by Three Treasures and you will need to make a claim on your travel insurance.
It is required that a bicycle helmet is worn by all cyclists when riding a bicycle throughout a Three Treasures bicycle tour. Failure to wear a helmet will result in the customer not being allowed to cycle as a part of the tour program.
Three Treasures reserves the right to change advertised itineraries before or during a tour in the interests of safety resulting from war, disease, natural disaster, safety, or changed local conditions. The tour leader or guide during a tour has the right to make any necessary changes to the itinerary for the reasons listed. Any client not adhering to changes made for these reasons will be deemed to have left the tour and is no longer under the care of Three Treasures.
It is a condition of participating in a Three Treasures tour or activity that each traveller holds travel insurance for the duration of the trip. Insurance must include comprehensive medical and emergency evacuation. Your travel insurance details may be checked by your Group Leader on arrival at the starting point hotel.
Due to the nature of the style and locations that Three Treasures operate in, Three Treasures and their guides, leaders, and support staff do not accept responsibility for any loss, injury, illness, damage, accident, fatality, delay or inconvenience experienced from time of departure to time of return arising out of any such adventure trip organised by Three Treasures. For visits to sites of cultural and/or religious significance, guests are required to wear appropriate attire and remove footwear as required by local authorities or communities.
Some of the the personal information Three Treasures collects with your booking may be provided to third party suppliers. This will only be done where required for legal reasons (eg. booking flight tickets, permits, hotel bookings in some countries). Your email address will not be shared with anyone!
Acceptance of Conditions
By payment of your booking deposit you agree to the terms and conditions as read.
We look forward to welcoming you in Bagan!